Shipping

Thank you for supporting Empowered Muse! Every order is carefully prepared and packaged with care.

Digital Products

Digital products are downloadable files. No physical item will be shipped unless the listing specifically includes one.

After payment is confirmed, follow the download instructions provided with your order. If you cannot locate your order email, please check your spam or junk folder.

Contact us with your order number if a file is missing, inaccessible, defective, or different from its description.

Physical Products

Processing times are stated in each product listing. Printed, handcrafted, personalized, and made-to-order products may require additional preparation time.

Processing time is separate from shipping transit time. Please review both before purchasing.

If we cannot ship within the promised timeframe, we will contact you with the applicable delay, cancellation, and refund options.

Shipping and Tracking

Available shipping options and charges are displayed at checkout.

Where tracking is available, we will provide tracking information after your order ships. Carrier delivery estimates are not guaranteed delivery dates unless expressly stated.

Please enter your shipping address carefully and contact us promptly if you notice an error. Address changes may not be possible after shipment.

Delayed or Missing Deliveries

If your order appears delayed or missing, contact us with your order number and tracking information.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and with other members of your household. We will assist with a carrier investigation where appropriate.

Nothing in this policy limits your rights concerning goods that have not been delivered.

Returns of Physical Products

We accept change-of-mind returns of eligible physical products when you contact us within 14 days of delivery.

Returned products must be unused, in their original condition, and include their original packaging and supplied components.

Please contact us before returning an item to receive the return address and instructions. Send an approved return within 14 days after receiving those instructions. This procedure does not limit any return or cancellation rights provided by applicable law.

Personalized and Custom Products

Personalized and custom-made products are not eligible for change-of-mind returns, except where required by law.

This exclusion does not apply when an item is damaged, defective, incorrect, or materially different from its agreed description or approved design.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return postage. Original shipping charges are generally nonrefundable unless applicable law requires otherwise.

For verified damaged, defective, or incorrect orders, Empowered Muse will cover reasonable return-shipping costs where a return is required. Please contact us for instructions before purchasing return postage.

We recommend retaining proof of postage and using tracking for returned items.

Damaged, Defective, or Incorrect Orders

Please contact us within seven days of delivery if your order arrives damaged, defective, or incorrect.

Include your order number, a description of the problem, and photographs of the item and packaging where possible. Retain the packaging until we provide instructions.

We will work with you to arrange an appropriate remedy, which may include a replacement or refund, consistent with applicable law.

The seven-day reporting request does not shorten statutory claim periods or remove consumer rights.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome. We aim to issue approved refunds to the original payment method within seven business days, unless a different deadline is required by law.

Your payment provider may require additional time to display the refund.

If a returned item is used, damaged through handling, or incomplete, any reduction in the refund will be explained and made only where permitted by law.

Digital-Product Refunds

Digital purchases are generally nonreturnable once delivered, except where required by applicable law.

However, we will assist with missing, defective, inaccessible, or incorrectly supplied files. If the problem cannot be resolved, an appropriate refund or other remedy will be provided as required.

Cancellations and Order Changes

Contact us as soon as possible to request a cancellation or change.

Requests for physical orders depend on whether preparation, personalization, or shipment has begun. Any special cancellation conditions will be disclosed before purchase.

Digital orders may be delivered immediately, so cancellation may not be possible after delivery, subject to applicable law.

Contact Us

Empowered Muse
Email: info@empmuse.com
Telephone: (240) 334-7532

Customer-care hours: Monday–Friday, 10:00 a.m.–5:00 p.m. We typically respond within one to two business days.